Refund policy

RETURN & REFUND POLICY

We want you to be happy with your AOZZA purchase. If you wish to return an item, you may request a return within 14 days of receiving your order, subject to the conditions below.

Returns

To request a return, please contact us at hello@aozza.com within 14 days of receiving your order.

Items must be returned in their original condition: unused, unworn, unwashed, and with all original tags and packaging intact. Proof of purchase may be required.

Please do not send any item back before contacting us. Once your return request has been reviewed, AOZZA will provide you with the appropriate return instructions and return address.

Returns sent without prior authorization may not be accepted.

Return Shipping

For eligible returns where the item is not damaged, defective, or incorrect, the customer is responsible for the cost of return shipping, unless otherwise required by applicable law.

Please contact hello@aozza.com before arranging any return shipment.

Standard & Express Shipping

AOZZA offers free standard shipping where indicated on our store.

If an optional express or premium shipping method is available, the additional charge will be clearly displayed at checkout and will be paid by the customer if selected.

Additional charges paid for express or premium shipping are non-refundable, except where otherwise required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at hello@aozza.com.

Please include:

Your order number;
A brief description of the issue;
Clear photographs showing the product and the issue;
Photographs of the packaging where relevant.

AOZZA will review the information provided and contact you with the appropriate next steps.

If the item is confirmed to be damaged, defective, or incorrectly supplied, AOZZA will cover the applicable return shipping costs and provide the appropriate resolution, subject to applicable law.

Please do not return the item before receiving instructions from AOZZA.

Non-Returnable Items

Returns cannot be accepted for items that have been:

Used;
Worn;
Washed;
Altered; or
Damaged after delivery.

Items should be returned with their original tags and packaging intact.

Gift cards and custom-made or personalized products are also non-returnable where permitted by applicable law.

These restrictions do not apply where the item is defective, damaged, incorrect, or where applicable law provides otherwise.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact hello@aozza.com.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may return an eligible item according to this policy and place a new order.

For exchanges that are not related to a damaged, defective, or incorrect item, the customer is responsible for the applicable return shipping costs unless otherwise required by law.

Refunds

Once your returned item has been received and inspected, AOZZA will notify you of the status of your refund.

If the return is approved, the eligible product amount will be refunded to the original payment method.

AOZZA may wait until the returned item has been received, or until acceptable proof of return shipment has been provided, before issuing the refund where permitted by applicable law.

Additional charges paid for optional express or premium shipping are non-refundable except where otherwise required by applicable law.

Processing times after a refund has been issued may vary depending on your bank, card issuer, or payment provider.

International Returns

For all international returns, please contact hello@aozza.com before sending your item.

AOZZA will provide the appropriate return instructions and return address.

Please do not arrange or send an international return independently before receiving instructions from AOZZA.

For eligible returns where the item is not damaged, defective, or incorrect, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

For confirmed damaged, defective, or incorrect items, AOZZA will manage the return process and cover the applicable return shipping costs.

Your Consumer Rights

This policy is intended to provide a clear and consistent return process for AOZZA customers worldwide.

Nothing in this policy excludes or limits any mandatory rights you may have under applicable consumer protection laws. Where applicable law provides you with additional or greater rights, those rights will apply.